Language
EN
Biohotel Rupertus (c) fotobauer

Safe Accommodation

Hospitality with responsibility

Here with us you should always feel safe. Read how our hosts make your holiday in SalzburgerLand a special experience this year.

Are hotels and B&Bs currently open?

We are happy to say that a holiday in SalzburgerLand is finally possible again! The “Green Pass” (or other proof that one is vaccinated, tested or recovered) is mandatory as entry authorisation for a holiday in SalzburgerLand.

More detailed regulations for accommodation and lots of other useful information can be found on Österreich.gv.at as well as on safe Gastfreundschaft.at websites.

What arrangements are accommodation establishments in SalzburgerLand making?

As our guests, you can be sure of one thing – a safe holiday for our guests is the ultimate goal, on which we are working together in SalzburgerLand. As soon as our accommodation establishments are open again, you will be able to have wonderful holidays once more – and safely!

The Covid-Board SalzburgerLand, which includes experts from the relevant fields of tourism, health, public authorities and politics have created measures and recommendations for the hotel and accommodation industry. In addition, a detailed checklist for the prevention of Covid-19 in accommodation establishments has been developed. The measures assigned by the national government are of course being implemented conscientiously in SalzburgerLand. In addition, each accommodation or gastronomy establishment must draw up a prevention concept and appoint a COVID-19 officer.

As our guests, please note:

  • Guests must, aside from the normal registration, provide a valid negative test result as per the currently valid stage plan, a vaccincation certificate or a confirmation of recovery from COVID-19. Additionally, tests will be available on-site
  • After arrival and for the duration of their stay, guests must perform a controlled self-test every 2nd day when using hotel services
  • If possible, use an online check-in in advance of your arrival to reduce congestion at the reception.
  • If possible, make use of the contactless handover of keys and keycards at holiday apartments and houses.
  • Keep at least 2 metres away from other people outside your own common household group or visitor group.
  • Wear a FFP2 mask in openly accessible indoor areas. Exceptions are children up to 6 years of age and persons who cannot be expected to wear mouth & nose protection for health reasons.
  • If possible, pay contactless with ATM/debit or credit card.

Are employees in tourism companies regularly tested?

Since last summer, Austria has been offering a test setup called “Safe Hospitality”, in which employees of hotel and gastronomy companies can be tested voluntarily once a week. Also landlords of private rooms can be tested.

Tourism companies can display their participation in the weekly Covid tests to their guests with the official “Safe Hospitality” badge. You are also welcome to find out directly from the company you booked your holiday with, whether these weekly employees screenings are performed.

Furthermore, tight-fitting mouth&nose protection is mandatory for employees in direct customer contact when a negative test result can be provided on a weekly basis – otherwise FFP2 masks are mandatory.

For companies, there is also a mandatory prevention / hygiene concept and there must be a COVID 19 officer. As you can see, we do everything humanly possible for your safety!

What must I pay attention to in the dining room/restaurant?

No mouth&nose protection is required at the tables themselves. In all restaurants, attention is paid to the legally prescribed table distances or corresponding separation devices (e.g. glass panels) have been installed. When approaching and leaving the table, all other persons who do not live in the same household or who belong to your visitor group must observe the minimum distance of 1 metre and wear an FFP2 mouth&nose protection.

Indoors, 4 adults (plus minor children) per visitor group may sit together on one table, while outdoors 10 adults may sit together – with no restriction to different households.

Are buffets and self-service areas allowed?

Self-service is permitted where special hygienic precautions minimise the risk of infection. This can include, among other things:

  • Removal with single-use gloves
  • Cleaning the hands at a disinfectant dispenser directly in front of the buffet station
  • Disposable cutlery

Food and beverage consumption must not take place in the immediate vicinity of the serving area.

What are the rules for wellness or sports areas?

Wellness and pool areas in the hotels may be used, after the opening of the accommodation establishments, in compliance with the distance and hygiene measures.

An FFP2 mask must be worn in openly accessible indoor areas, such as in the entrance and cloakroom area, and adherence to the minimum distance of one meter is required. Excluded from the mouth&nose protection obligation are wet rooms such as showers and swimming pools, as well as when doing exercise itself. In indoor areas, pools and spas there is a capacity restriction of 20m² per visitor.

The same conditions apply for entering fitness areas in accommodation establishments.

Separate special rules apply to the practice of team sports or contact sports, which can be found here under section 8.

Does the testing obligation apply to all types of accommodation – for example, overnight stays at campsites or at alpine pastures and refuges?

Supervised campsites and also alpine pastures or refuges are also subject to mandatory testing, according to the Ministry of Health’s rules. However, in pure accommodation without service, a valid negative test must be presented only once upon arrival. However, if a further service is used during the stay (see above), a valid negative test must be presented again in each case.

What applies to overnight stays in a dormitory/shared sleeping room?

For persons who do not live in the same household, a distance of at least 2 metres must be maintained or the risk of infection must be minimised by appropriate spatial separation measures.

Are there upper limits for groups of guests?

There is no upper limit for the group of guests in accommodation establishments. The permissible number of guests is defined by the existing bed capacity in the respective accommodation. In any case, the minimum distance between persons who do not form a guest group must be observed. However, it should be noted that upper limits of persons apply to events (e.g. birthday or wedding parties) (§ 13 COVID-19-ÖV). A deliberate gathering in an accommodation establishment in order to exceed the aforementioned upper limit of persons for events contradicts the recommendation made by the federal government.

Where can I get information on cancellation policies?

The greatest possible planning security for our guests is of great concern to us in SalzburgerLand. Many accommodation establishments have already relaxed their cancellation conditions and are thus responding to the current situation, which naturally entails an increased need for flexibility.

In the case of individual trips, however, (unlike package holidays) there is no expressly regulated right of cancellation, e.g. in the event of a travel warning. For personal support, please ask about the specific cancellation conditions directly at your chosen accommodation and preferably before booking.

The European Consumer Centre in Austria has also set up a hotline for this particular situation. If you have any questions, please contact the experts there: +43 1 5887781 or online at: www.europakonsument.at or in Germany on www.evz.de.

Are there special Covid-19 travel insurance policies?

The “Hotelstorno Plus” insurance of the European Travel Insurance offers additional help and support for your hotel stay for up to 31 days. This is for example, in the event of cancellation, an involuntary holiday extension and in case of mountain emergency. Information can be found here.

ÖAMTC Protection Letter (Austria)

If, during a trip to Austria, the holiday destination cannot be exited or is quarantined by the authorities or the journey home cannot be started as planned, the ÖAMTC Protection Letter covers the additional accommodation costs for the holder and accompanying persons from 1st June 2020 to 30th April 2021. More info.

ADAC Plus (Germany)

Additional accommodation and travel costs incurred during a trip due to a Corona-related quarantine regulation will be covered. In addition, the Covid-19 test costs will be covered if this makes it possible to travel home. This offer does not apply if there was a travel warning for the country or specific location before departure. A maximum of € 500 per person and per case will be covered. The cover is limited until the end of 2020.