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Safe Accommodation

Hospitality with responsibility

Here with us you should always feel safe. Read how our hosts make your holiday in SalzburgerLand a special experience this year.

Are hotels and B&Bs currently open?

Currently and up to 11th April 2021, all commercial and private accommodation establishments must remain closed. These measures are currently being followed as a major effort to contain the Corona pandemic in Austria.

We will keep you posted on on when holidays in SalzburgerLand are possible again.

Please note, however that the ski resorts in SalzburgerLand are open for day trips. More information can be found under the topic >> Safe Ski Areas.

Exceptions to the accommodation ban only apply to overnight stays that are not used for tourist purposes (e.g. for urgent business reasons, in case of urgent housing needs or for spa rehabilitation stays).

More detailed regulations for accommodation and lots of other useful information can be found on Österreich.gv.at as well as on safe Gastfreundschaft.at websites.

Which accommodations are specifically covered by the accommodation ban? Are for example privately rented cabins or campsites also affected?

The accommodation ban covers all accommodation intended for paid or free accommodation of guests for temporary stays. This also includes privately rented huts as well as refuges or campsites.

What arrangements are accommodation establishments in SalzburgerLand making?

As soon as an opening of accommodation establishments is allowed, our guests can be sure of one thing. A safe holiday for our guests is the ultimate goal, on which we are working together in SalzburgerLand.

The Covid-Board SalzburgerLand, which includes experts from the relevant fields of tourism, health, public authorities and politics have created measures and recommendations for the hotel and accommodation industry. >> You can view this catalogue of measures here.

In addition, a detailed checklist for the prevention of Covid-19 in accommodation establishments has been developed, which is available for all establishments and whose compliance has been and is strongly being recommended by the Covid-Board SalzburgerLand.

As our guests, please note:

  • If possible, use an online check-in in advance of your arrival to reduce congestion at the reception.
  • If possible, make use of the contactless handover of keys and keycards at holiday apartments and houses.
  • Keep at least 2 metres away from other people outside your own common household group or visitor group.
  • Wear a FFP2 mask in openly accessible indoor areas. Exceptions are children up to 6 years of age and persons who cannot be expected to wear mouth & nose protection for health reasons.
  • If possible, pay contactless with ATM/debit or credit card.

Are employees in tourism companies regularly tested?

Since last summer, Austria has been offering a test setup called “Safe Hospitality”, in which employees of hotel and gastronomy companies can be tested voluntarily once a week. Also landlords of private rooms can be tested.

Tourism companies can display their participation in the weekly Covid tests to their guests with the official “Safe Hospitality” badge. You are also welcome to find out directly from the company you booked your holiday with, whether these weekly employees screenings are performed.

What must I pay attention to in the dining room/restaurant?

No mouth&nose protection is required at the tables themselves. In all restaurants, attention is paid to the legally prescribed table distances or corresponding separation devices (e.g. glass panels) have been installed. When approaching and leaving the table, all other persons who do not live in the same household or who belong to your visitor group must observe the minimum distance of 1 metre and wear an FFP2 mouth&nose protection.

Are buffets and self-service areas allowed?

Self-service is permitted where special hygienic precautions minimise the risk of infection. This can include, among other things:

  • Removal with single-use gloves
  • Cleaning the hands at a disinfectant dispenser directly in front of the buffet station
  • Disposable cutlery

Food and beverage consumption must not take place in the immediate vicinity of the serving area.

What are the rules for wellness or sports areas?

Wellness and pool areas in the hotels may be used, after the opening of the accommodation establishments, in compliance with the distance and hygiene measures.

A mouth&nose protection must be worn in openly accessible indoor areas, such as in the entrance and cloakroom area, and adherence to the minimum distance of one meter is required. Excluded from the mouth&nose protection obligation are wet rooms such as showers and swimming pools, as well as when doing exercise itself.

The same conditions apply for entering fitness areas in accommodation establishments.

Separate special rules apply to the practice of team sports or contact sports, which can be found here under section 8.

What applies to overnight stays in a dormitory/shared sleeping room?

For persons who do not live in the same household, a distance of at least 2 metres must be maintained or the risk of infection must be minimised by appropriate spatial separation measures.

Where can I get information on cancellation policies?

The greatest possible planning security for our guests is of great concern to us in SalzburgerLand. Many accommodation establishments have already relaxed their cancellation conditions and are thus responding to the current situation, which naturally entails an increased need for flexibility.

In the case of individual trips, however, (unlike package holidays) there is no expressly regulated right of cancellation, e.g. in the event of a travel warning. For personal support, please ask about the specific cancellation conditions directly at your chosen accommodation and preferably before booking.

The European Consumer Centre in Austria has also set up a hotline for this particular situation. If you have any questions, please contact the experts there: +43 1 5887781 or online at: www.europakonsument.at or in Germany on www.evz.de.

Are there special Covid-19 travel insurance policies?

The “Hotelstorno Plus” insurance of the European Travel Insurance offers additional help and support for your hotel stay for up to 31 days. This is for example, in the event of cancellation, an involuntary holiday extension and in case of mountain emergency. Information can be found here.

ÖAMTC Protection Letter (Austria)

If, during a trip to Austria, the holiday destination cannot be exited or is quarantined by the authorities or the journey home cannot be started as planned, the ÖAMTC Protection Letter covers the additional accommodation costs for the holder and accompanying persons from 1st June 2020 to 30th April 2021. More info.

ADAC Plus (Germany)

Additional accommodation and travel costs incurred during a trip due to a Corona-related quarantine regulation will be covered. In addition, the Covid-19 test costs will be covered if this makes it possible to travel home. This offer does not apply if there was a travel warning for the country or specific location before departure. A maximum of € 500 per person and per case will be covered. The cover is limited until the end of 2020.