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COVID-19 INFORMATION ABOUT HOTELS AND HOSPITALITY VENUES

HOSPITALITY VENUES

WHAT MEASURES HAVE BEEN IMPLEMENTED TO PROTECT GUESTS?

In all restaurants or ski huts the legal minimum distance between tables must be observed, unless a suitable separating device (such as a glass panel) has been installed. It is mandatory for service staff to wear a face covering.

From 23rd October a maximum of 6 adults are permitted to sit together at a table.

All hospitality venues are allowed to stay open only between 5 am and 10 pm.

WHAT DO I NEED TO DO WHEN GOING TO AND LEAVING THE TABLE?

When entering the restaurant or ski hut and until reaching the table, and also upon leaving the table, a distance of at least one metre must be observed away from individuals who don’t live in the same household or who aren’t seated at the same table.

Upon entering and leaving the restaurant, guests must also wear a face covering. Guests may remove the face covering only when sitting at the table.

WHERE ARE MEALS ALLOWED TO BE CONSUMED?

Food and drink must be consumed only when in designated seats indoors.

Self-service is permitted only where particular hygiene precautions have been taken to minimise the risk of infection. The management of the hospitality establishment will ensure that consumption of food and drink doesn’t occur directly in the near vicinity of the serving area.

THE HOTEL INDUSTRY AND ACCOMMODATION ESTABLISHMENTS

More detailed regulations for hospitality and accommodation establishments and further useful information can be found (German only) on Österreich.gv.at and on sichere Gastfreundschaft.at.

WHAT MUST I TAKE NOTE OF WHEN STAYING WITH AN ACCOMMODATION PROVIDER?

It is mandatory to wear a face covering when indoors in public spaces such as, for example, in the entrance lobby and in all communal areas. A distance of at least one metre must be observed away from individuals who don’t live in the same household, or belong to the same group of guests. The minimum distance does not apply when special protective separation measures (such as the installation of plexiglass panels) have been taken to minimise the risk of infection.

WHAT DO I NEED TO TAKE NOTE OF IN THE DINING ROOM/ RESTAURANT?

When seated at the tables, it is not necessary to wear a face covering. All restaurants have ensured that the distance between tables complies with the legally prescribed measurements, or they have installed necessary corresponding separating measures (e.g. glass panels).
When approaching and leaving the table, a distance of at least one metre must be observed away from individuals who don’t live in the same household or who aren’t seated at the same table, and a face mask must also be worn.

From 23rd October a maximum of 6 adults are permitted to sit together at a table.

Self-service is permitted only where particular hygiene precautions have been taken in order to minimise the risk of infection.
The consumption of food and drink may not take place in the near vicinity of the serving area.

It is also necessary to adhere to the minimum social distancing measures in the fitness and wellness areas. Please also take note of each individual accommodation provider’s specific information.

IS IT PERMITTED TO STAY OVERNIGHT IN A DORMITORY OR SHARED BEDROOM?

Yes, as long as people who don’t live in the same household together keep a distance of at least 1.5 metres away from each other, or there are appropriate protective measures in place to physically separate guests and minimise the risk of infection.

From 23rd Oktober private celebrations held indoors are restricted to up to 10 people.

WHAT MEASURES ARE IN PLACE FOR WELLNESS OR SPORTS AREAS?

Wellness and pool areas in hotels can be used when adhering to the distancing and hygiene measures. The same also goes for other leisure activities and attractions, museums, public swimming baths, spas and other indoor leisure institutions.

It is mandatory to wear a face covering in all indoor public spaces, such as in the entrance areas and in changing rooms (with the exception of in damp environments such as showers and swimming pools, and when participating in sports) and a minimum distance of one metre must also be adhered to.

The same measures are applicable for entering fitness areas in accommodation establishments.

Separate rules apply when participating in team sports or sports that by their nature require physical contact. These can be found (in German) under $8 here.

WHERE CAN I FIND INFORMATION ABOUT TERMS OF CANCELLATION?

Unfortunately, it’s not possible to provide legal information or general information about terms of cancellation. In the first instance, please always contact your accommodation provider for specific information about your case.

The European Consumer Centre in Austria has set up a hotline for this particular situation. Please phone one of their experts on +43 1 5887781 or visit their website at https://europakonsument.at/en or in Germany at www.evz.de for more information.

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